Refund & Return Policy

Refund & Return Policy – NatoBuy

1. Return Period

Customers may request a return or refund within 7 days from the date of delivery.

Requests made after this period will not be accepted.

2. Eligibility for Returns

To be eligible for a return:

The item must be unused, unworn, and in its original condition
The item must be returned in its original packaging
Proof of purchase must be provided

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return or refund:

Used or damaged items (not due to our error)
Items without original packaging
Products returned without prior approval

4. Return Authorization

Before returning any item, customers must contact us at:

support@natobuy.com

Unauthorized returns may not be accepted or processed.

5. Refund Process

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to the original payment method
Processing times may vary depending on your financial institution

6. Late or Missing Refunds

If you have not received your refund:

Check your bank account again
Contact your credit card company
Contact your bank

If the issue persists, please contact us for assistance

7. Return Shipping Costs

Customers are responsible for return shipping costs.

Shipping fees are non-refundable.

If a refund is issued, return shipping costs may be deducted from the total refund amount.

8. Exchanges

We only replace items if they are defective or damaged upon arrival.

Customers must report such issues within 48 hours of delivery and provide evidence (e.g., photos).

9. Order Cancellations

Orders can only be canceled within 12 hours of purchase.

After this period, orders may already be processed and cannot be canceled.

10. Refused or Unclaimed Shipments

If an order is refused or not claimed:

Shipping costs will not be refunded
Additional fees may be deducted from any eligible refund

11. Chargebacks and Disputes

By placing an order, you agree to contact us before initiating any chargeback or dispute.

We reserve the right to dispute any chargeback that violates this policy.

12. Contact Information

For any return or refund inquiries: