Política de envio

Shipping Policy – NatoBuy

Last updated: [30/03/2026]

1. Overview

This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased from NatoBuy.

By placing an order on our website, you agree to the terms described in this policy.

2. Order Processing Time

Orders are typically processed within 1 to 5 business days after payment confirmation.

Processing times may vary during periods of high demand, holidays, or due to operational circumstances.

3. Shipping Methods

We work with a variety of logistics partners and fulfillment providers to deliver our products.

Orders may be shipped from different warehouses depending on product availability, location, and operational efficiency.

4. Delivery Timeframes

Estimated delivery times vary based on destination, shipping method, and external factors.

Typical delivery estimates:

  • Domestic orders: 5–12 business days

  • International orders: 7–25 business days

These timeframes are estimates only and are not guaranteed.

5. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Delivery location

  • Order size and weight

  • Selected shipping method

We may offer promotional free shipping at our discretion.

6. Order Tracking

Once your order has been shipped, tracking information will be provided via email.

Please allow 3–7 business days for tracking updates to become available.

7. Split Shipments

Orders containing multiple items may be shipped separately.

This may occur due to product availability, warehouse location, or logistical efficiency.

8. Delays and External Factors

NatoBuy is not responsible for delays caused by factors beyond our control, including but not limited to:

  • Shipping carrier delays

  • Customs processing

  • Weather conditions

  • High seasonal demand

  • Operational disruptions

9. Taxes, VAT, and Import Duties

All prices listed on our website are displayed exclusive of any applicable taxes, unless otherwise stated.

Depending on your location, your order may be subject to Value Added Tax (VAT), import duties, and/or customs fees imposed by local authorities.

These charges are not controlled by NatoBuy and remain the sole responsibility of the customer.

Please note that failure to pay any required duties or taxes may result in delays, return, or disposal of the shipment, for which NatoBuy shall not be held liable.

10. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information.

We are not responsible for delivery issues resulting from incorrect or incomplete addresses.

Additional fees may apply for reshipment.

11. Lost or Undelivered Packages

If a package is lost in transit, please contact us.

We will assist in investigating the issue with the carrier.

However, we are not responsible for delivery failures caused by incorrect information provided by the customer.

12. Delivered but Not Received

If tracking indicates that a package has been delivered but not received:

  • Customers should first check with neighbors or local carriers

  • Contact us within a reasonable timeframe

We will assist, but we are not responsible for theft or loss after confirmed delivery.

13. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery

  • Provide supporting evidence (e.g., photos)

We will review the case and provide an appropriate resolution in accordance with our policies.

14. Refused or Unclaimed Shipments

If a shipment is refused or left unclaimed:

  • Additional shipping or handling fees may apply

  • Refunds, if applicable, may be subject to deductions

15. Contact Information

For any shipping-related inquiries:

📧 support@natobuy.com

We aim to respond within 24–48 business hours.